System Administrator
2 weeks ago
Company Description
At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.
We are an equal opportunity employer and value diversity at our company.
**Job Description**:
Work consists of managing, triaging and resolving items in the work queues (e.g. incidents, enhancements requests, access requests); configuring core ITSM, CSM modules including the service catalog and service portal; participating in platform clones, patching and upgrades; building workflows; managing instance security, user/group access; creating and maintaining operational process and technical documentation; automating and improving standard support and fulfillment processes.
**Essential Duties and Accountabilities**:
- Build, maintain, and utilize a thorough knowledge of ServiceNow & IFS assyst platforms, best practices, and system administration best practices and guidelines.
- Instance cloning; A-Z process including communication, planning, preparation, follow ups, clone execution, post clone support etc.
- Instance upgrade; A-Z process including communication, planning, preparation, follow ups, upgrade execution, post upgrade support etc.
- Assist and coordinate ESM release management and UAT process on regular basis.
- Triage, resolve and close ESM related incidents and requests on a daily basis.
- Understand and work with Incident, Request, Change, Problem, Users/Groups/Roles access processes and be able to guide others in these processes.
- Develop and/or enhance KB articles for both platform and frontend user.
- Troubleshoot technical & process issues, resulting in timely resolution or escalation of user incidents.
- Create and maintain library of technical and process documentation related to system administration.
- Mentor and guide more junior staff.
**Qualifications**:
**Essential**:
- Knowledge of an ITSM tool
- Excellent communication and collaboration skills in English language
- Bachelor’s degree in Computer Information Technology or related field (or equivalent training / experience)
- Ability to work in a fast-paced, ever changing environment
**Desirable**:
- ITIL v3/4 Foundations Certification
- Experience with Agile development methodology
- Knowledge in Configuration Management
- Fundamental understanding of IT infrastructure management
Additional Information
We respectfully decline all offers of recruitment and/or advertising assistance.
**_ IFS Fact_**:
-
System Administrator
4 days ago
Indore, India hireeasi Full time**Document ID**:UDS/HR/038/19 **Document Type: JD **System Administrator L1 **JOB DESCRIPTION - SYSTEM ADMINISTRATOR Level: 1** **Basic Details**: Title: System administrator (Level 1) Department / Group NOC Team Reporting To Team Leader/ Project Manager Working Hours 9:30 hrs Shifts Rotational Weekly Offs Rotational Night Shifts Yes Operational...
-
System Administrator
2 weeks ago
Indore, India ClearTrail Technologies Full timeJob Summary: We are seeking a skilled and proactive System Administrator to manage and maintain our organization's core infrastructure components, with a primary focus on Active Directory, backup solutions, and vulnerability management. The ideal candidate will ensure high availability, security, and performance of systems, while actively identifying and...
-
System Administrator
3 weeks ago
Indore, India ClearTrail Technologies Full timeJob Summary: We are seeking a skilled and proactive System Administrator to manage and maintain our organization's core infrastructure components, with a primary focus on Active Directory, backup solutions, and vulnerability management. The ideal candidate will ensure high availability, security, and performance of systems, while actively identifying and...
-
System Administrator
4 weeks ago
Indore, India ClearTrail Technologies Full timeJob Summary:We are seeking a skilled and proactive System Administrator to manage and maintain our organization's core infrastructure components, with a primary focus on Active Directory, backup solutions, and vulnerability management. The ideal candidate will ensure high availability, security, and performance of systems, while actively identifying and...
-
System Administrator
2 weeks ago
Indore, India Quadsel Systems Private Limited Full timeWe are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that...
-
System Administrator
55 minutes ago
Indore, India SHJ International Full time**Role Description**: - Ensure network security and connectivity (IPS, IDS, AV) - Provide direct and virtual IT support to a team of 70 members - Upgrade, install and configure new hardware and software - Create user accounts and manage access control - Coordinate with our IT vendors to resolve specific hardware or software issues - Manage the company's IT...
-
System Administrator
1 week ago
Indore, India ClearTrail Technologies Full timeJob Summary:We are seeking a skilled and proactive System Administrator to manage and maintain our organization's core infrastructure components, with a primary focus on Active Directory, backup solutions, and vulnerability management. The ideal candidate will ensure high availability, security, and performance of systems, while actively identifying and...
-
System Administrator
2 weeks ago
Indore, India ClearTrail Technologies Full timeJob Summary:We are seeking a skilled and proactive System Administrator to manage and maintain our organization's core infrastructure components, with a primary focus on Active Directory, backup solutions, and vulnerability management. The ideal candidate will ensure high availability, security, and performance of systems, while actively identifying and...
-
System Administrator
4 days ago
Indore, Madhya Pradesh, India Appstean Infotech Pvt Ltd Full time**Hiring: System Administrator** **Location**: Indore (Work from Office) **Experience**: 2-4 years **Key Responsibilities**: - Manage and monitor internal IT systems, including servers, networks, and endpoints - Oversee **cybersecurity infrastructure**, respond to cyber threats, and ensure compliance with internal security protocols - Manage **password...
-
System Administrator
1 day ago
Indore, Madhya Pradesh, India ClearTrail Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:We are seeking a skilled and proactive System Administrator to manage and maintain our organization's core infrastructure components, with a primary focus on Active Directory, backup solutions, and vulnerability management. The ideal candidate will ensure high availability, security, and performance of systems, while actively identifying and...
