Associate - Student Success
4 days ago
Job Description
The Position
The Student Success Specialist solves the daily needs of Thinkful students from enrollment through graduation. We expect a Student Support Specialist to assist our students with technical problems while enrolled in our programs.
You will ensure their dashboard is functioning properly, troubleshoot platform problems, check that assignments get graded on time, communicate policy, and ensure their specific concerns are heard and handled appropriately. In the end, you will have supported them towards a large, life-changing goal of a new career path.
Student Success Specialist responsibilities include resolving student queries, recommending solutions and guiding students through features and functionalities. To be successful in this role, you should be a strong communicator and detail oriented person who’s able to earn our students’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent student support during course enrollment.
**Responsibilities**:
- Executing current processes and identify areas for improvement to ensure every Thinkful student has an A+ experience. Maintaining accurate student records by recording account information and support responses- Understanding student complaints or needs; selecting and explaining the best solution to solve the problem; helping students use specific features and following up to ensure resolution- Identifying and reporting product malfunctions (for example, by testing different scenarios or impersonating users)- Gathering student feedback and share with our Product, Instructional Design, Educator Success and Academic Success teams- ‘Delivering magic to students’ by anticipating their needs and transforming conflicts into positive experiences
**Requirements**:
- Empathy and passion for the student as student and life changer- Organized and able to prioritize around shifting needs- Good written and verbal communication- Detail-oriented- Experience using help desk software and remote support tools- Understanding of how CRM systems work- Willingness to work in 24/7 rotational shifts and week-offs as per business requirements
Additional Skills of Relevance- Proficient at basic quantitative and spreadsheet skills- Enthusiastic about learning, especially in technical fields
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called
State of the Student
shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video Shorts
Life at Chegg:
Certified Great Place to Work:
Chegg Corporate Career Page:
Chegg India:
Chegg Israel:
Thinkful (a Chegg Online Learning Service):
Chegg out our culture and benefits
- Chegg is an equal opportunity employer_
-
Student Success Associate
2 weeks ago
Delhi, India Mentor Match Full timeKey Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) atMentor Match1. Ensure Regular Session Consumption- Monitor session utilization for each student and address delays or low consumption trends.- Proactively engage with students and parents to discuss progress and encourage timely session completion.2. Drive Student Academic...
-
Student Success Associate
2 weeks ago
Delhi, India Mentor Match Full timeKey Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) atMentor Match1. Ensure Regular Session ConsumptionMonitor session utilization for each student and address delays or low consumption trends.Proactively engage with students and parents to discuss progress and encourage timely session completion.2. Drive Student Academic...
-
Student Success Associate
2 weeks ago
Delhi, India Mentor Match Full timeKey Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) atMentor Match1. Ensure Regular Session Consumption- Monitor session utilization for each student and address delays or low consumption trends.- Proactively engage with students and parents to discuss progress and encourage timely session completion.2. Drive Student Academic...
-
Student Success Executive
3 weeks ago
Delhi, India Saras AI Institute Full timePosition Overview: We are looking for a proactive and detail-oriented Post-Enrolment Operations Executive to support our students after they have enrolled in our programs. The ideal candidate will ensure students have a smooth academic journey by managing administrative processes, providing timely assistance, and maintaining accurate student data. Key...
-
Students Success Executive
2 days ago
Delhi, Delhi, India The Wall Street School Pvt Ltd Full time_**Role and Responsibilities**:_ - Responsible for directing student success efforts, developing programs and services, and evaluating student support systems. - They also analyze student academic performance data to identify trends and suggest improvements to programs. - Maintain sales reports from time to time. - Accurately take and process orders. -...
-
Students Success Executive
1 week ago
Delhi, Delhi, India The Wall Street School Pvt Ltd Full time_**Role and Responsibilities**:_ - Responsible for directing student success efforts, developing programs and services, and evaluating student support systems. - They also analyze student academic performance data to identify trends and suggest improvements to programs. - Maintain sales reports from time to time. - Accurately take and process orders. -...
-
Student Engagement and Conversion Associate
2 weeks ago
Delhi, India Learn with Leaders Full timeJob Description: Student Engagement & Conversion AssociateCompany DescriptionLearn with Leaders (LWL) connects middle and high school students with top-notch faculty, renowned thought leaders, and college students globally. By exploring new interests and developing global networks, LWL empowers young learners to dream bigger and take their creativity, ideas,...
-
Delhi, India Learn with Leaders Full timeJob Description: Student Engagement & Conversion Associate Company Description Learn with Leaders (LWL) connects middle and high school students with top-notch faculty, renowned thought leaders, and college students globally. By exploring new interests and developing global networks, LWL empowers young learners to dream bigger and take their creativity,...
-
Customer Success Associate
2 weeks ago
Delhi, India Track3D Full timeJob Description: Customer Success AssociateLocation:Hyderabad, India (Full-time, Onsite)About Track3DAt Track3D, we’re building the future of construction monitoring with ourReality Intelligence Platform . By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and...
-
Customer Success Associate
8 hours ago
Delhi, Delhi, India Talenlio Full timeAbout We are India’s only legal tech startup assisting clients in financial distress. Lawyer Panel is steered by experienced entrepreneurs from IIT, IIM, and MIT USA. We are a team of 250 + professionals with 10 offices in 7 cities. We have 3 offices in Delhi-NCR and are among the fastest growing companies in India. **Location**: Delhi (Near Rajendra...
