Itad Customer Service Repersentative

1 week ago

Guindy Chennai Tamil Nadu, India Celestica Full time

Req ID: 118998
Remote Position: No
Region: Asia
Country: India
State/Province: Chennai
City: Guindy, Chennai

**Summary**:
**Responsible for ensuring processing accuracy in the system at all times. Interacts with customers and company sales and/or service representatives to handle a variety of functions. Provides RMA’s and status of RMA’s. May take orders by telephone and other correspondence from customers or representatives. The ability to support any department as needed.**

**Detailed Description**:

- **Any experience relating to ITAD or AMS electronics depot repair, reverse logistics type companies**.
- **Work with others as the team lead.**
- **Interpret documentation and system information to ensure accurate disbursement of materials.**
- **Verify accuracy of materials processed using supporting documentation and file necessary documentation.**
- **Create, process and provide status of RMA’s**
- **Investigate problems to find resolution**
- **Generation of invoicing**
- **Running monthly reports**
- **Setup and maintain customer profile**
- **Processing of RTC and Scrap**
- **Distribution of invoice**
- **Provides on the job training to lower level employees and resolves problems utilizing knowledge of operations.**
- **Ability to create and document area procedures and work instructions.**
- **Able to perform well in a fast paced operation.**
- **Support all areas of department as needed**

**Knowledge/Skills/Competencies**:

- **Skill in computers and good math skills.**
- **Must be able to lift up to 50lbs.**
- **Ability to communicate in a professional, courteous, and businesslike manner at all times.**
- **Ensure housekeeping in work area.**
- **Knowledge of safety regulations.**
- **Team leader of area operation improvements.**
- **Knowledge of record keeping practices.**

**Typical Experience**:
**4-7 years related experience.**

**Typical Education**:
**Any Bachelor degree.**

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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