Customer Support Executive

2 days ago

Noida Sector Noida Uttar Pradesh, India TechPerspect Software Pvt Ltd Full time

**Walk-In Interview: Customer Support Executive** **Date**: Sat, 27 September 2025 **Time**:10:30 AM - 5:30 PM **Venue**: 6th Floor, Majestic Signia, Plot No. A-27, Block A, Industrial Area, Noida sector 62. Pin Code - 201302. Landmark - Nearly IBM Building. Nearest metro station - Electronic City Noida. **Notice Period**: Immediate to 15 Days **Experience**: Fresher - 2 Years of experience **Qualification**: Graduate/Undergraduate can only apply. **Designation** - **Customer Support Executive** **Location**/ workplace -Noida. Voice process/Rotational Shifts 6 Days Working - Any 1 Day off. Laptop/Desktop (Min with Windows 11) and Wi-Fi/Broadband with min speed of 40MBPS. **Qualification** - Graduate/Undergraduate can only apply. Non Mandatory Additional Languages: - Tamil, Telugu, Malayalam and Kannada. **Salary**: - As per Standard **About Company** TechPerspect Software Private Limited is an Information Technology and eMobility solutions company based out of Noida, Delhi NCR. We are experts in the implementation of IoT based eMobility Solutions. We have created an IoT based eMobility Technology Platform (ElectreeFi) that has various components and offers both for businesses and end customers. We have done extensive work in the Electric Vehicle (EV) domain in association with the leading stake holders in the Indian industry. Process: - Domestic **About the Role** The role exists for effectively resolving customer queries or complaints - in the first instance - with excellent customer satisfaction scores and minimum handling time. **Role Proficiencies**: Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, good comprehension skills, Team player with a positive attitude. **JOB DESCRIPTION**: - Follow standard operating process when replying/speaking to the customers. - "Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries. - Be the first point of Contact for all the customer escalations. - Understand the customer's query and give the best resolution to the customer. - Troubleshoot and escalate alerts that cannot be resolved to appropriate section. - Prioritize and handle service requests and incidents. - Progress issues and provide relevant information for troubleshooting or for clarification. - Identify opportunities for process improvement and contribute to departmental initiatives. - Flexible for emergency support as required. **Job Types**: Full-time, Fresher Pay: ₹9,606.54 - ₹18,000.00 per month Work Location: In person

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