Customer Care Executive

4 hours ago

Noida Uttar Pradesh, India ppconsultantspvt.ltd. Full time

Job Description: Customer Care Executive (English, Hindi, & Arabic)

Position Title: Customer Care Executive

Languages Required: English, Hindi, and Arabic (Written & Spoken)

Location: [Noida Sec-63]

Employment Type: [Full-time Preferably Female]
Key Responsibilities:
1. Customer Support:
Provide accurate information regarding products, services, policies, and procedures.

2. Multilingual Communication:
Communicate fluently and effectively in English, Hindi, and Arabic to assist customers from diverse linguistic backgrounds.

Translate written materials or responses as required to meet customer needs.

3. Problem Resolution:
Analyze and resolve customer issues promptly while maintaining a high level of customer satisfaction.

Escalate unresolved issues to the appropriate departments and follow up to ensure resolution.

4. Customer Relationship Management:
Build and maintain positive customer relationships by demonstrating empathy, patience, and understanding.

Record all interactions accurately in the CRM system.

5. Reporting and Feedback:
Prepare and maintain logs of customer interactions and feedback to identify areas for improvement.

Collaborate with internal teams to address recurring customer concerns.
Qualifications and Skills:
Language Proficiency:
Fluency in English, Hindi, and Arabic (both written and spoken) is mandatory.

Educational Requirements:
Minimum high school diploma; a bachelor's degree is preferred.

**Experience**:
Previous experience in customer service or a related field is preferred but not mandatory.

Technical Skills:
Familiarity with customer support software like Zendesk, Freshdesk, or similar tools is an advantage.

Soft Skills:
Excellent communication, active listening, and interpersonal skills.

Strong problem-solving ability and a customer-first attitude.

Ability to multitask, prioritize, and manage time efficiently.
Additional Requirements:
Availability to work in shifts, including weekends and public holidays, if required.

A team player with the ability to adapt to a dynamic work environment.

Respect for cultural diversity and sensitivity to customer backgrounds.
Benefits:
Competitive salary package.

Professional growth opportunities.

A diverse and inclusive work environment.
How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Arabic (preferred)

Work Location: In person

**Speak with the employer**
+91 9953330990

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