Customer Care Executive

5 days ago

Noida Uttar Pradesh, India Prune digital Full time

**Job Description: Customer Care Executive**

**Location**: Noida

**Company**: Prune.co.in

**Role Summary**:
**Key Responsibilities**:

- Resolve customer complaints effectively, ensuring first-call resolution wherever possible.
- Provide detailed product and service information to customers.
- Escalate unresolved issues to the appropriate internal departments and ensure timely follow-up.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the team to improve service delivery and enhance the customer experience.
- Work in shifts, including weekends and holidays, to meet business requirements.

**Qualifications and Skills**:

- **Educational Qualification**: Graduate in any discipline.
- **Experience**:

- 1-3 years of experience in customer care, preferably in the telecom industry.
- Experience in resolving customer complaints and maintaining service quality standards.

**3.Skills Required**:

- Strong communication skills (both verbal and written).
- Problem-solving ability and a customer-centric attitude.
- Familiarity with CRM tools and ticketing systems is a plus.
- Ability to multitask and manage stress in a fast-paced environment.

**Other Requirements**:

- Willingness to work in rotational shifts, including night shifts.
- Strong work ethic and commitment to providing exceptional customer service.

**What We Offer**:

- Competitive salary and benefits.
- Opportunities for professional growth and learning.
- A collaborative and supportive work environment.

Join us to make a difference in delivering seamless customer experiences

Industry
- Telecommunications

Employment Type

Full-time

Edit job description

Pay: ₹9,812.13 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer relationship management: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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