Customer Care Executive
7 days ago
Job Description: Customer Care Executive
Position: Customer Care Executive
Location: Noida
Company: APPNEURAL Pvt. Ltd.
**Job Type**: Full time
Job Summary:
Key Responsibilities:
- Provide accurate and complete information to customers about products and services.
- Identify and resolve customer complaints and escalate complex cases to senior support staff as necessary.
- Follow up to ensure resolution and maintain customer satisfaction.
- Maintain detailed records of customer interactions, transactions, and inquiries in the CRM system.
- Gather customer feedback to improve processes and enhance service delivery.
- Collaborate with internal teams like sales, technical support, and operations to provide seamless customer experiences.
- Familiarity with CRM tools and software is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Required Skills & Qualifications:
- Minimum of 6 months of experience in a customer service role.
- Excellent verbal and written communication skills in [language(s) required].
- Strong problem-solving skills and a positive attitude.
Educational Qualifications:
- Bachelor's degree or a related field.
**Benefits**:
- Competitive salary and benefits.
- Opportunities for learning and growth in a collaborative environment.
How to Apply:
Pay: ₹10,000.00 - ₹28,545.26 per month
Schedule:
- Day shift
Work Location: In person
Expected Start Date: 31/12/2024
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