
Customer Service Representative
1 week ago
**Customer Inquiries**:
**Order Processing**:
Process customer orders, ensuring accuracy in order details, delivery requirements, and product specifications.
**Product Recommendations**:
Offer expert advice on the selection of diamond cutting tools based on customer needs and technical specifications.
**Issue Resolution**:
Address any issues or concerns related to product quality, delivery, or performance and work with relevant teams to resolve them promptly.
**Technical Support**:
Provide technical support to customers regarding product usage, maintenance, and troubleshooting.
**Sales Support**:
Assist in generating quotes, pricing, and product recommendations, liaising with the sales team to ensure customer needs are met.
**Follow-up**:
Ensure timely follow-up with customers regarding order status, shipping, and any post-sale support needs.
**Collaboration**:
Work closely with the sales, production, and shipping teams to ensure customer satisfaction and smooth order fulfilment.
**Documentation**:
Maintain accurate records of customer interactions, transactions, and feedback.
**Product Knowledge**:
Stay up-to-date with the latest advancements and innovations in the diamond cutting tool industry to provide informed recommendations.
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7862839458
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