Customer Service Representative

1 week ago


Surat Gujarat, India Hardten Precision technologies Pvt Ltd Full time

**Customer Inquiries**:
**Order Processing**:
Process customer orders, ensuring accuracy in order details, delivery requirements, and product specifications.

**Product Recommendations**:
Offer expert advice on the selection of diamond cutting tools based on customer needs and technical specifications.

**Issue Resolution**:
Address any issues or concerns related to product quality, delivery, or performance and work with relevant teams to resolve them promptly.

**Technical Support**:
Provide technical support to customers regarding product usage, maintenance, and troubleshooting.

**Sales Support**:
Assist in generating quotes, pricing, and product recommendations, liaising with the sales team to ensure customer needs are met.

**Follow-up**:
Ensure timely follow-up with customers regarding order status, shipping, and any post-sale support needs.

**Collaboration**:
Work closely with the sales, production, and shipping teams to ensure customer satisfaction and smooth order fulfilment.

**Documentation**:
Maintain accurate records of customer interactions, transactions, and feedback.

**Product Knowledge**:
Stay up-to-date with the latest advancements and innovations in the diamond cutting tool industry to provide informed recommendations.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7862839458



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