Executive Assistant

1 week ago


Kolkata West Bengal, India Prediqt Business Solution Full time

Job Description: Schedule Specialist

**Position Overview**

The Schedule Specialist plays a critical role in ensuring the consistent delivery of client services. This position involves coordinating schedules for therapy sessions, and ensuring high utilization of client prescribed hours as well as staff hours.

**Key Responsibilities**

**Schedule Maintenance**: Organize and maintain long-term therapy schedules for clients, ensuring optimal use of resources and staff availability with a goal of high utilization of prescribed hours and staff availability.

**Client Coordination**: Liaise with clients and families to confirm appointment times, address scheduling conflicts, and reschedule missed appointments.

**Documentation**: Maintain accurate records of client appointments, cancellations, and follow-ups in the practice management system.

**Communication**: Serve as a point of contact for clients regarding scheduling inquiries and provide timely updates on any changes to appointments for future dated appointments. Provide client communications for schedule changes as well as communicating staffing changes for clients to clinical leadership.

**Quality Assurance**: Monitor Operational service delivery metrics to ensure compliance with organizational standards and client satisfaction.

**New Hire Onboarding and Training**: Creates schedules for onboarding technicians supporting job shadowing and certification.

**Qualifications**
- Bachelor’s degree in a related field (e.g., Psychology, Social Work, Education) preferred.
- Experience in scheduling or administrative roles, particularly within healthcare or educational settings.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written.
- Proven problem-solving and analytical skills with ability to evaluate best-case solution using pre-established parameters.

**Skills Required**:

- Ability to learn and work within practice management and supporting technology and software.
- Ability to work collaboratively in a team-oriented environment.
- Strong problem-solving skills and attention to detail.
- Compassionate approach towards clients and their families.

**Job Types**: Full-time, Permanent

Pay: ₹32,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current in-hand?
- How soon can you join?

**Language**:

- English (required)

Work Location: In person


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