Guest Experience Assistant

3 days ago

Remote, India 8MH Organic Full time

Job Description: Guest Experience Assistant - 8MH **Location**: Delhi NCR (with property visits as required) **Employment Type**: Full-time **Experience Level**: 2-6 years in hospitality, guest relations, or customer success About 8MH At 8MH, we don’t just manage holiday homes and farmstays — we craft **memorable experiences**. From boutique villas in the hills to serene farmstays near Delhi, our mission is to make every stay feel like a story worth retelling. We are growing fast and are looking for someone who is passionate about hospitality, service excellence, and creating guest delight. Role Overview The **Guest Experience Assistant** will be the champion of our guests’ journey — before, during, and after their stay. You will ensure every guest feels valued, cared for, and excited to return. From warm pre-arrival interactions to surprise-and-delight moments during the stay, you’ll set the gold standard for 8MH hospitality. Key Responsibilities **1. Pre-Arrival** - Connect with each guest post-booking via WhatsApp/call to understand preferences and requirements. - Share property details, curated local guides, and safety information. - Collect alternative contact numbers (for smooth communication & guest safety). **2. During Stay** - Be the single point of contact for guest queries and support. - Coordinate with caretaker/property staff to ensure flawless service. - Plan and execute small “delight” gestures (welcome notes, special meal setups, bonfires, surprises). - Monitor WhatsApp/chat for proactive problem resolution. **3. Post-Stay** - Collect structured feedback + personal anecdotes. - Encourage repeat bookings and referrals. - Share memorable touches (like a group photo or a thank-you message) to leave a lasting impression. **4. Internal** - Train caretaker teams on guest interaction SOPs. - Audit guest experience standards at each property. - Collaborate with Marketing to highlight memorable guest stories. What We’re Looking For - 2-6 years’ experience in **hospitality/guest relations** (hotels, boutique resorts, airlines, or luxury retail). - Excellent communication skills — warm, clear, and empathetic. - Strong coordination and follow-up abilities. - Tech-comfortable (WhatsApp Business, CRM, booking platforms). - Passionate about creating memorable experiences. - Flexible to travel to properties when required. Why Join 8MH? - Be part of a fast-growing property management brand redefining boutique stays. - Creative freedom to design guest delight initiatives. - A culture of warmth, innovation, and service excellence. - Growth pathway into **Head of Guest Experience** as we scale. **How to Apply** Send your resume and a short note on “What’s the most memorable guest experience you’ve ever created or been part of?" Pay: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Work from home Work Location: Remote

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