Cre (Customer Relationship Executive)

3 days ago

Jaipur, India Advance Honda Full time

We are seeking a motivated and customer-oriented individual to join our team as a Customer Relationship Executive (CRE) in the automobile industry.

As a CRE, you will be responsible for managing customer interactions and ensuring their satisfaction. Your role will involve effective communication, coordination with insurance providers, and facilitating the repair process to deliver exceptional customer service.

**Responsibilities**:

- Promptly respond to customer inquiries, concerns, or complaints related to accidents or vehicle damage.
- Provide clear and accurate information regarding insurance procedures, repair processes, and timelines.
- Ensure efficient and empathetic communication with customers to address their needs and concerns effectively.
- Document all relevant details of accidents, including vehicle information, insurance details, police reports (if applicable), and any other necessary documentation.
- Maintain accurate records to support insurance claims and legal requirements.
- Guide customers through the insurance claim process, assisting with required documentation and ensuring timely submissions.
- Keep customers informed about the repair timeline, any delays, and ensure timely completion of repairs.
- Coordinate additional repairs, if required, and ensure that the repaired vehicle meets customer expectations.
- Provide ongoing support to customers throughout the repair process.
- Address customer concerns, resolve issues, and ensure customer satisfaction.
- Follow up with customers after repairs are completed to obtain feedback and ensure their overall experience was positive.

**Requirements**:

- Previous experience in a customer-facing role, preferably in the automobile industry. Excellent communication and interpersonal skills to effectively interact with customers, insurance providers, and internal teams.
- Strong organizational abilities to handle multiple tasks, prioritize effectively, and meet deadlines.
- Understanding of insurance claim procedures and familiarity with automotive repair processes is desirable.
- Proficiency in using computer systems and software for documentation and communication.
- Ability to remain calm and composed in high-pressure situations, demonstrating empathy and professionalism.

We look forward to hearing from you

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹9,500.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office (preferred)
- total work (preferred)
- Customer support (preferred)

**Language**:

- English & Hindi (preferred)

Work Location: One location

**Speak with the employer**
+91 7425977197

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