Executive - Orm

Summary: Roles and Responsibilities: - Monitor and analyze online reviews, comments, and feedback about our company and products/services. - Assist in developing and implementing strategies to improve our online reputation and address any negative feedback. - Collaborate with the ORM team to identify potential risks and opportunities for enhancing our brand...

Location: Bangalore, HSR Layout. (Work from Office) Kindly note that its a 6 days working. Experience: 0 -1 year (Fresher can apply) **Expectations from ORM**: - Social Listening - Social CRM - Regularly produce positive content for engagement with the audience. - Have an understanding of search engine behavior, social media, forums, blogs, ratings and...

Job DescriptionJob Description Manager, ORM, PR & Social MediaTitle: Manager Online Reputation Management (ORM), PR & Social MediaLevel: Mid-Level ManagementDepartment: Communications & Corporate AffairsReports To: CEO / Head of Corporate AffairLocation: Bengaluru, IndiaDate of Joining: ImmediateRole PurposeAs Digi Yatra redefines the future of digital air...

Job Description – Manager, ORM, PR & Social Media Title:Manager – Online Reputation Management (ORM), PR & Social Media Level:Mid-Level Management Department:Communications & Corporate Affairs Reports To:CEO / Head of Corporate Affair Location:Bengaluru, India Date of Joining:Immediate Role Purpose As Digi Yatra redefines the future of digital air...

Job Description About the job Responsibilities 1. Building credibility for the brand by responding to audience queries and grievances across digital platforms - reviewing user comments, suggestions, feedback and complaints 2. Maintaining adherence to our committed response times and making the user journey with us worthwhile 3. Coordinate with the...

Understand the larger CX vision and evaluate contact centre’s role & manage the Brand perception end to end while tapping on the relationships within the org. - Identify and understand CX voice and constantly look for ideas to protect the CX and the Brand 24/7 - Structurally setup, enable and lead the Contact Centre Escalations teams to be robust in...

Job Title: Senior Executive – ORM (Social Media Escalations) Location: (Bangalore) Department: (ORM) Role Overview The Senior Executive – ORM will be responsible for managing critical and high-priority customer escalations received via social media channels. The role requires prompt, empathetic, and resolution-focused responses to safeguard brand...

Highlight of the engagement opportunity Nature of role: Full time Number of years of experience expected: 9-12 years. Areas of experience preferred: Operational risk, incident management, third party risks, business continuity planning, loss data, fraud risk, internal controls, SOP, and policies, (Industry / Consulting) experience, BFSI experience....

Highlight of the engagement opportunityNature of role: Full timeNumber of years of experience expected: 9-12 years.Areas of experience preferred: Operational risk, incident management, third party risks, business continuity planning, loss data, fraud risk, internal controls, SOP, and policies, (Industry / Consulting) experience, BFSI experience.Educational...

**About this Opportunity** **Key Responsibilities**:Meet social media quality standards- - Provide timely response and effective resolution to a range of customer inquiries/complaints raised on social media. And follow them up to a final resolution.- - Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion- -...