
Ciel/sel/27633: Gm
1 week ago
Understand the larger CX vision and evaluate contact centre’s role & manage the Brand perception end to end while tapping on the relationships within the org.
- Identify and understand CX voice and constantly look for ideas to protect the CX and the Brand 24/7
- Structurally setup, enable and lead the Contact Centre Escalations teams to be robust in proactively identify and solve problems
- Identify & execute industry best Complaint/ORM and Escalation management practices at all levels
- Working with and across multiple stakeholders and partners to:
- Prioritize and solve escalations with Continuous ideation to ensure visibility, traction and ultimate closure of complaints
- Identify pits and create peak experiences for CX, DX, RX within and outside the lifecycle
- Design clear escalation systems and processes
- Learn from escalations and improve future customer service interactions
- Setup and monitor the right escalation KPIs with each contributor (Agent, Team lead, Managers, Partners etc)
- Balance and help achieve the best combination of speed, cost and reliability
- Develop leaders at all levels while maintaining the employee satisfaction ratings and collaborate to build great place to work
- Regularly evaluate the effectiveness of the existing model of support, each customer touchpoints and processes
Act as a single point of contact for managing all contact centre related exceptions and major incidents
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Ciel/sel/28254: Sales Executive
1 week ago
Bengaluru, India CIEL HR Services Full time**Position**: Sr. Sale Executive **Location**: Navi Mumbai **Experience**: 5 Years **Education**: B.Pharma / M.Pharma **About Company**: A Client of Ciel HR, Its a International plc is a British speciality chemicals company based at Snaith, England. It is listed on the London Stock Exchange JD 1) To develop new business by identifying potential sales...
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Ciel/sel/27805: Hardware PCB Designer
2 days ago
Bengaluru, India CIEL HR Services Full time**Designation**: Hardware PCB Designer **Position**:ML7- Embedded Electronic Design & Development for EV Platforms **Reporting**:HW Head **Experience Range **10-15 years of experience **Qualification**: B.E/B.Tech/M.Tech., in Electronics & Comm; Electrical and Electronics **Job Location**: Bangalore **Offered CTC**: Best in the industry **About...
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Ciel/sel/27550: Gm-training Quality
1 week ago
Bengaluru, India CIEL HR Services Full timeAbout the Company-One of the leading Food Delivery App Company Location-Bangalore Job Requirement - Min 12 years experience in managing Quality and Training function in a Contact centre or BPO Min 4 years experience in a leadership role in Quality and Training function Hands on experience on new methodology & technology Hands on experience in driving...
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Ciel/sel/28253: Recruiter
1 week ago
Bengaluru, India CIEL HR Services Full timeSCOPE OF WORK - Should be responsible for End-to-end in Recruitment Co-ordination: schedule, source, screen and manage for internal andexternal requirement. - Stake holder management. - Offer Negotiation. - Experienced in Defence industry. - Over all recruitment strategy. - Posting jobs in different job portals. - Responsible for recruitment full life...
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Ciel/sel/27657: IT Recruiter
5 days ago
Bengaluru, India CIEL HR Services Full time**Job Summary**: In this role, you will be responsible for IT staffing across India. To be successful, you must be able to meet business requirements by prioritizing, and closing positions, by hiring quality personnel, within set timelines. **Essential Job Tasks** - As a recruiter, you are responsible for the end to end recruitment process, within the...
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Ciel/sel/28183: Java Backend
2 weeks ago
Bengaluru, India CIEL HR Services Full time5 to 7 yrs of experience **Technologies**: - Development using Java, J2EE, Hibernate,, Spring boot, Microservices, Restful Webservices, PL/SQL - OOPS concepts; - Java - Collections, JDBC concepts; Spring and Hibernate concepts, - Webservices Restful APIs/SOAP API; - Exposure to Junit - Threads /Multithreading - spring boot project implementation...
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Ciel/sel/27560: Sales Officer
2 weeks ago
Bengaluru, India CIEL HR Services Full time**Role**:Sales Officer/Senior Sales Officer **Experience**:'‹ Minimum 3years of Sales Experience in **Food & Beverages industry** **Expected CTC**: - 3-4 LPA - Extra Variable Pay on monthly basis on meeting sales Targets. **About the Company**: We're a Healthy Packaged Food Start-up (FMCG), founded by an ex-Unilever Marketing Manager and backed by the...
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Ciel/sel/28259: Finance Executive
1 week ago
Bengaluru, India CIEL HR Services Full time**About the Company**: A well known FMCG company **Location**: Bangalore **Qualification**: B.Com Experience 1-2 year of experience in Finance and accounts, should be experienced in handling book of accounts, vendor reconciliation, bank reconciliation, account receivable.
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Ciel/sel/28265: Customer Executive
1 week ago
Bengaluru, India CIEL HR Services Full time**Responsibilities**:. - To Drive Secondary Sales and Achieve Targets - To drive distribution in the market and handle direct Distribution and Distributors - To drive Merchandising and Execution Standards in the Market - Coach and Mentor, the Sales team (PSR's) for achieving Results - Seek opportunities for business Expansion and drive inorganic growth -...
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Ciel/sel/27591: 3D Visualiser
1 week ago
Bengaluru, India CIEL HR Services Full timePlease find Job Responsibilities for 3d visualiser: - 5+ years experience in commercial and residential interior 3d visualisation is must. - Experience in architectural 3d visualisation with excellent landscaping is must. - Create 3D models and generate high quality and photo-realistic 3D visualization - Ability to produce complete images using Photoshop -...