Front Office Executive

4 days ago

Anjuna, India Legala Resort Full time

**Experience in Hotel Front Office Software Mandatory**

**Main Job Duties and Responsibilities**
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area

**Education, Skills and Experience**
- High school diploma or equivalent
- guest/customer relations experience, preferably in a hospitality environment
- strong working knowledge of relevant computer software including MS Office and booking and payment systems
- numeracy skills
- administrative skills

**Key Competencies and Qualities**
- customer service orientation
- attention to detail and accuracy
- ability to multitask and prioritize
- professional appearance and attitude
- effective verbal and written communication skills
- ability to handle stress and stay calm under pressure
- conflict resolution skills
- team work
- flexible regarding work schedules
- ability to respond appropriately to diverse customers and guests

**Job Type**: Regular / Permanent

**Salary**: ₹12,774.05 - ₹21,059.51 per month

Schedule:

- Rotational shift

Application Question(s):

- People based out of Goa only

**Experience**:

- total work: 5 years (preferred)

  • Front Office Team Lead

    1 week ago

    Anjuna, Goa, India beBeeCustomerService Full time ₹ 9,14,799 - ₹ 10,99,401

    Job Title: Front Office Manager AssistantThe role of an assistant front office manager involves overseeing the daily operations of the front desk, including supervising staff and managing guest services. This position requires excellent communication and interpersonal skills to lead and motivate team members.Key Responsibilities:• Support the front office...

  • Assistant Front Office Manager

    1 week ago

    Anjuna, Goa, India Marriott International Full time

    Additional Information Job Number25112937 Job CategoryRooms Guest Services Operations LocationJW Marriott Goa Vagator Beach Road Goa India India 403509 ScheduleFull Time Located RemotelyN Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...

  • Female Front Office Executive/ Receptionist

    2 weeks ago

    Anjuna, India Legala Resort Full time

    Experience - 1-2 Yrs **Experience in Hotel Front Office Software Mandatory** **Main Job Duties and Responsibilities** - welcome and greet guests - answer and direct incoming calls - inform guests of hotel rates and services - make and confirm reservations for guests - ensure proper room allocation - register and check guests in - confirm relevant guest...

  • Guest Relation Executive

    1 week ago

    Anjuna, India Acorn gourmet pvt ltd Full time

    **COMPANY: - ACORN GOURMET PVT LTD (THE SANCTUARY BAR AND KITCHEN)** **TITLE: - JOB DESCRIPTION** **DEPARTMENT: - FRONT OFFICE** **POSITION: - GUEST RELATION EXECUTIVE** **DUTIES AND RESPONSIBILITIES**: Ø Welcoming guests in a friendly and professional way Ø Addressing and escalating customer complaints Ø Providing information about facilities,...

  • Hotel Experience Expert

    2 weeks ago

    Anjuna, Goa, India beBeeGuestExperience Full time ₹ 36,00,000 - ₹ 42,00,000

    About the RoleWe are seeking a highly skilled and motivated Front Office Associate to join our team. As a Front Office Associate, you will play a key role in delivering exceptional guest experiences and ensuring that our hotel runs smoothly.Job Description:The successful candidate will be responsible for:Providing excellent customer service to guests,...

  • Housekeeping Executive

    4 hours ago

    Anjuna, India Marriott International, Inc Full time

    **Job Number** 24025307 **Job Category** Housekeeping & Laundry **Location** JW Marriott Goa, Vagator Beach Road, Goa, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality...

  • Admin Executive

    4 hours ago

    Anjuna, India Vio Stays Full time

    Key responsibilities: - Oversee and manage daily office operations to maintain a well-organized work environment - Maintain records, organize files and databases, and ensure compliance with documentation standards. - Monitor office supplies and maintain inventory, including placing orders as needed - Provide general administrative support to teams and...

  • Housekeeping Associate

    4 hours ago

    Anjuna, India Marriott International, Inc Full time

    **Additional Information** Housekeeping Associate **Job Number** 23205804 **Job Category** Housekeeping & Laundry **Location** JW Marriott Goa, Vagator Beach Road, Goa, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine...

  • Hotel Cleanliness Supervisor

    3 days ago

    Anjuna, India Marriott International Full time

    Additional InformationJob Number Job CategoryHousekeeping & LaundryLocationJW Marriott Goa, Vagator Beach Road, Goa, India, India, ScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room...