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Customer Service Intern

2 weeks ago

Mulund Mumbai Maharashtra, India Ergode Inc Full time

About Ergode:
Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.
- Resolve customer complaints and provide appropriate solutions.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.

Skills & Qualifications:

- Pursuing or recently completed a degree in any discipline.
- Strong verbal and written communication skills (English).
- Customer-focused attitude with problem-solving abilities.
- Basic knowledge of MS Office (Excel, Word, etc.).
- Ability to work in a fast-paced environment.
- E-commerce knowledge is a plus.

What Youll Gain:

- Hands-on experience in customer support operations.
- Exposure to the e-commerce industry and global marketplaces.
- Opportunity to work with cross-functional teams.
- Certificate of Internship upon successful completion.

**Job Type**: Internship
Contract length: 3 months

Pay: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- US shift

Application Question(s):

- Where do you stay in Mumbai?

**Language**:

- English (required)

Work Location: In person