Front Desk Representative

6 days ago

Goa, India Orion Techno Age Pvt Ltd Full time

Job Title: Front Office Representative

Location:North Goa

**Job Type**: Full-Time

Salary : 2,60,000 - 3,60,000

Job Overview:
Key Responsibilities:
Guest Services:
Greet and welcome guests upon arrival with a friendly and professional demeanor.

Provide information about hotel facilities, services, and local attractions.

Ensure a seamless check-in and check-out process, addressing any guest inquiries or concerns promptly.

Reservation Management:
Manage reservations, ensuring accurate and up-to-date information.

Assist guests with booking, modifying, or canceling reservations as needed.

Collaborate with the reservations team to optimize room inventory and occupancy.

Payment Management:
Process guest payments accurately, handling cash, credit cards, and other forms of payment.

Reconcile daily transactions and ensure the security of cash and financial transactions.

Assist with billing and invoicing processes for guests and corporate clients.

Online Payment:
Facilitate online payment processes for reservations and services.

Ensure secure and efficient processing of online transactions.

Troubleshoot and resolve any issues related to online payments.

Communication:
Answer and direct incoming calls to the appropriate department or staff member.

Relay messages and information to guests and staff accurately.

Problem Resolution:
Handle guest concerns and complaints with empathy and professionalism, seeking resolutions promptly.

Collaborate with other departments to address and resolve issues to ensure guest satisfaction.

Administrative Tasks:
Maintain and update guest records and information in the hotel management system.

Prepare and distribute daily reports and summaries to the management team.

Assist with various administrative tasks as needed.

Skills and Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Previous experience in front office or customer service roles, preferably in the hospitality industry.

Excellent communication and interpersonal skills.

Proficient in using hotel management software and reservation systems.

Strong organizational and multitasking abilities.

Ability to handle challenging situations with composure and professionalism.

Knowledge of local attractions, restaurants, and services is a plus.

Flexibility to work varied shifts, including weekends and holidays.

**Job Types**: Full-time, Permanent

**Salary**: ₹260,000.00 - ₹360,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Goa, Goa (required)

Ability to Relocate:

- Goa, Goa: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9667794740

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