Front Desk Associate

4 days ago

Goa Goa, India 5 Star Property in Morjim, Goa Full time

**Job Title**: Front Office Associate
**Experience Required**: Minimum 1 Year (Experience in 4-Star or 5-Star Property Preferred)
**Location**: Morjim, Goa
**Salary Range**: ₹15,000 - ₹22,000 per month

**Job Summary**:
**Key Responsibilities**:

- Greet and welcome guests in a warm, friendly manner
- Handle check-in and check-out procedures efficiently and accurately
- Manage reservations, room assignments, and guest inquiries using PMS (Property Management System)
- Maintain up-to-date knowledge of hotel services, local attractions, and promotions
- Handle guest complaints professionally and resolve them promptly
- Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction
- Maintain a professional appearance and adhere to grooming standards

**Requirements**:

- Minimum 1 year of experience in front office or guest services at a 4-star or 5-star hotel/resort
- Strong communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, IDS, or similar)
- Good command of English; knowledge of other languages is a plus
- Willingness to work in shifts, including weekends and holidays
- Customer-first attitude and a team player

Pay: ₹15,000.00 - ₹23,847.38 per month

Schedule:

- Rotational shift

Application Question(s):

- Do you have work experience with 4 star/5star proprty?

**Experience**:

- Front Office Associate: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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