Customer Support Executive

2 weeks ago

HSR Layout Sector Bengaluru Karnataka, India Inkle Full time

**About us**:
Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software.

We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. We foster a dynamic, fast-paced and collaborative environment where everyone has a voice and the opportunity to make an impact. We are committed to diversity, inclusion and work-life balance.

**Responsibilities**:

- Onboard new customers who have been converted by the sales team.
- Respond throughout the day on our proprietary chat tool to customer queries.
- Call and chase customers to complete their tax filings and bookkeeping.
- Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
- Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
- Continuously feed back process improvements to the Product team so they can build them.

**Skills and Requirements**:

- Experience is not required, but you must have the following characteristic traits:

- An obsessive interest in customer service excellence.
- Strong ability to communicate in English and foster positive business relationships.
- Very focused on attention to detail.
- Highly organized and with the ability to multitask.
- Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously.
- Self-driven and proactive nature.

**Benefits**:
At Inkle, we believe in investing in our employees and offer a comprehensive benefits package to support their physical, financial, and emotional well-being. Our benefits include:

- Health insurance/Medical coverage
- Highly competitive salaries and ESOP scheme
- Relocation support and reimbursements
- Paid time off/Vacation time and holidays
- Professional growth and development opportunities

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- US shift

Application Question(s):

- Current CTC?

**Experience**:

- Customer support: 1 year (required)

**Location**:

- HSR Layout Sector 1, Bengaluru, Karnataka (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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