Customer Support Executive

6 days ago

HSR Layout Sector Bengaluru Karnataka, India Urban Standz Pvt Ltd Full time

**Job Title**: Customer Support Executive
**Location**: HSR Layout, Sector 1, Bangalore
**Experience**: 1-3 Years
**Languages Required**: Kannada, English, and Hindi (mandatory)

**Job Summary**:
**Key Responsibilities**:

- Resolve customer complaints and issues efficiently with a strong focus on customer satisfaction.
- **Lead and supervise a small customer support team**, ensuring timely and quality responses.
- Maintain detailed and accurate records of customer interactions using internal CRM tools.
- Collaborate with internal teams to ensure customer requirements are met effectively.
- Handle escalations and follow up until final resolution.
- Prepare and share daily/weekly reports on customer queries and resolutions.
- Maintain professionalism and empathy in every customer interaction.

**Requirements**:

- 1-3 years of experience in a customer support role.
- Prior experience in **team handling** or support supervision is an advantage.
- Fluency in **Kannada, English, and Hindi** is mandatory.
- Strong verbal and written communication skills.
- Ability to multitask, stay organized, and work under mínimal supervision.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Language**:

- Kannada (required)
- English (required)
- Hindi (required)

Work Location: In person

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