Customer Support Executive

7 days ago

HSR Layout Bengaluru Karnataka, India Deconstruct Full time

**Job Title**:Customer Support Executive (Multilingual)

**Company**:Deconstruct

**Location**:HSR Layout

**Shift Timing**:10:00 AM - 7:00 PM

**Week Off**:Rotational

**Job Type**:Full-Time

**About**Deconstruct**:
Deconstruct is a dynamic and fast-growing brand committed to delivering high-quality skincare solutions rooted in transparency and science. We value exceptional customer experiences and are looking for talented individuals to join our support team and be the voice of Deconstruct for our valued customers.

**Role Overview**:
We are hiring passionate and customer-centric **Customer Support Executives**who are fluent in **English, Hindi,**and **Tamil**. This role is essential in helping our customers with product inquiries, order support, and general assistance, ensuring every interaction reflects the care and quality Deconstruct stands for.

**Key Responsibilities**:

- Address order-related issues, product inquiries, and other support needs with professionalism and empathy.
- Maintain records of interactions and escalate issues when necessary.
- Collaborate with internal teams to ensure prompt and effective resolutions.
- Maintain service quality standards and meet performance metrics (TAT, CSAT, etc.). **Language Requirements**:

- **Mandatory**:Fluent in English, Tamil and Hindi
- **Plus any two**:Regional languages such as Telugu, Kannada, Bengali, Marathi, Gujarati, Malayalam, etc.

**What We're Looking For**:

- Excellent communication skills - both verbal and written.
- Prior experience in a customer service role preferred (0.5 - 1 year); freshers with strong language skills are welcome to apply.
- Ability to multitask and handle pressure in a fast-paced environment.
- Strong problem-solving skills with a customer-first mindset.
- Basic knowledge of computer systems and customer service tools.

**Perks & Benefits**:

- Friendly and growth-focused work culture
- Opportunity to work with one of the most trusted skincare brands in India

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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