Customer Support Executive
4 days ago
Hindi Mandate
Strong working knowledge of the Microsoft Office Suite products
(MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools
Must have their Desktop or Laptop
Responsibilities
- Responding to customer queries in a timely and accurate way,
via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
(for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
Marketing teams.
- Assist in training Junior Customer Support Representatives.
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Ability to commute/relocate:
- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Current Location?
- Current/Last CTC?
- what is your notice period?
- Are you good in english & Hindi communication?
Experience:
- Customer Support: 1 year (Preferred)
Work Location: In person
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