Investor Services, Associate 1

Who we are looking for:
The main function of the role is ensuring accurate Intersystem reconciliation of trades and resolution of breaks between Front Office / Middle Office and Back Office Systems.

What we value:
- Basic understanding of settlements for generic equities, fixed income, futures and foreign exchange- Process trades- Confirmation of client trades by phone, fax or electronic mail- Interact on a daily basis with prime brokers and client counterparties- Resolution of trade breaks with client and counterparties- Resolve fail with prime broker and counterparties- Process client trademan files via excel- Run end of day pricing reports and lock downs- Review positions and P&L with client- Run end of day management reports- During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

What you will be responsible for:
- Handling Hedge fund & private equity investor services operations, showing ownership for a group of client assigned, taking initiative to own operations for assigned clients- Responsible for processing and review of Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects).- Able to follow and strictly adhere to pre-established policies and procedures.- Responsible for preparing standard operating procedure (SOP) and Job aid and conduct periodical reviews to check for updates.-
- Review and approve day-to-day dealing tasks and co-ordinate with host location independently to resolve any types of issues.- Account opening and new client On-boarding.- Understanding the system and driving efficiencies and risk-reduction initiatives within the system and Processes.- Interact with host location and clients and able to resolve all the queries independently.- Identify discrepancies affecting accounts, make necessary corrections where possible, or route information to the originating area and follows through until corrections are made.- Respond to internal and external queries, resolving discrepancies related to investor accounts.- Require to co-ordinate with host location for daily deliverables, should able to work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline.- Conduct training/refresher for team members and new joiners.- Timely escalation of identified and unresolved issues.- Work allocations and service delivery of the end-to-end function.- Assist manager for preparing KPI and other MI reporting and regulatory reporting.- Cross-Cover with Manager of Events (be each other's backup).- Work with pre-determined deadlines and prioritizing workloads whilst working under pressure.

What we value:
These skills will help you succeed in this role:
- Working knowledge of Microsoft packages, including Excel, Outlook and Word. Knowledge of Excel with VBA is a plus.- Good English, written and oral communication skills.- Strong problem-solving skills, detail and result oriented.- Experience in change initiatives, covering areas like process improvement idea generation, with a track record of accomplishment in complex projects and change initiatives.- Should be able to interact and communicate with Co-workers in a clear, through and concise manner.- Organizational and time management skills- Good analytical, numerical and reasoning skills.- Good understanding of Anti-money laundering is a plus.- Knowledge of investors’ FATCA and CRS requirement is a plus

Education & Preferred Qualifications:
- 6 - 9 years relevant financial services experience in a Transfer Agency or Investor Services domain.- Knowledge of Hedge fund Transfer Agency is required.- Prior experience of handling direct investor / client communication will be preferred.About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs an