Customer Service Representative

1 week ago

Bengaluru Karnataka, India Aqtronics Technologies Pvt Ltd Full time

**Job Description** : Inside Sales / Customer Sales Representative (CSR)

**Department**: Deep Tech Business Unit

**Location**: Bangalore

**Objective**:
To support sales operations by efficiently managing customer communication,

preparing quotations and sales documentation, ensuring timely follow-ups,

maintaining sales data, and enabling seamless coordination between customers,

suppliers, and internal teams.

**Key Responsibilities**:
1. Quotation & Documentation Management
- Prepare and share customer quotations (quotes/RFQ responses) and Proforma

Invoices (PIs) based on pricing inputs.
- Issue Sales Order Acknowledgements after customer confirmation.
- Coordinate for pricing and lead times, and incorporate this into customer

quotations.

2. Order & Payment Coordination
- Follow up with customers on order confirmation and PO issuance.
- Track advance and final payments as per terms; coordinate internally to ensure

finance updates.
- Maintain a tracker for quote vs PO conversion ratio.

3. Customer Engagement & Requirement Management
- Maintain regular communication with existing customers for follow-ups on

requirements, order updates, and support needs.
- Understand new component requirements and coordinate with the technical team

or suppliers for solutions.
- Track repeat requirements and set reminders/follow-up schedules.

4. Sales Operations Support
- Maintain Purchase Order (PO) Status reports - open, delivered, pending, delayed.
- Coordinate with logistics and technical teams to update customers on material

dispatch, delays, or queries.
- Work with the team to handle customer escalations related to lead time,

deliveries, and payment delays.

5. Reporting & MIS
- Prepare and circulate weekly MIS reports, including:

- Quote vs PO conversion summary
- RFQ status and win/loss analysis
- Open PO summary
- Repeat order pipeline
- Payment follow-up status
- Maintain an internal dashboard with real-time tracking of sales opportunities and

customer pipeline.

6. Data Management & CRM Coordination
- Ensure all communication and transactions are logged in the internal CRM or

tracking system.
- Maintain a centralized record of customer contacts, PO copies, invoices, dispatch

details, and payment proofs.

**Key Skills Required**:

- Strong communication and follow-up skills
- Attention to detail and accuracy in documentation
- Proficiency in Excel, Google Sheets, and basic ERP/CRM systems
- Basic technical understanding of electronic components

**Preferred Qualification**:
Graduate/Diploma in Engineering or Business Administration

1-3 years of experience in inside sales or customer coordination in electronics,

distribution, or tech sectors

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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