Customer Service Representative
2 days ago
We are seeking a proactive and customer-oriented **Customer Service Representative
**Responsibilities**:
- Troubleshoot and resolve product-related technical concerns to ensure mínimal disruption to customer operations.
- Escalate unresolved or complex issues to appropriate internal teams, ensuring clear communication and follow-through.
- Accurately document all customer interactions, issues, and resolutions using the company’s support tools.
- Maintain high levels of customer satisfaction through empathetic, solution-driven service.
- Perform follow-ups to ensure complete issue resolution and customer satisfaction.
**Requirements**:
- Minimum of 1 year of experience in a technical support or customer service role.
- Excellent verbal and written communication skills in **English and Hindi.**:
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with ticketing systems and support platforms is a plus.
**Why Join Us?**
- Opportunity to grow within a dynamic and supportive work environment.
- Gain experience with a leading technical support team.
- Enhance your career with hands-on experience in customer engagement and technical troubleshooting.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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