Customer Service Representative
3 days ago
**Job description**
**Job Title**: Customer Service Representative
**Location**:Bangalore, India
**Experience Level**:Minimum 1 year of experience (Post
- Graduate Degree)
**Department**:Customer Service
**About Us**:We are a leading provider of branded merchandise and corporate gifting solutions, partnering with top global MNCs like IBM, Google, HP, and Apple to deliver end-to-end services. Our mission is to provide innovative and high-quality products that enhance brand value for our clients.
**Role Overview**:As a Customer Service Representative, your role will be to:
- Assign tickets using Freshdesk.
- Handle and prioritize tickets, ensuring timely resolution and follow-up with ASMs.
- Maintain clear and effective communication to resolve customer issues promptly.
- Provide customer details and support to warehouse personnel regarding orders and shipments.
- Ensure smooth operations through accurate and efficient communication.
- Handle calls and WhatsApp chats, addressing inquiries and ensuring a positive customer experience.
- Send the CZAT survey through Zoho and call the client who has not answered the survey.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Do you speak Hindi
- How many years of experience do you have with Freshdesk
**Language**:
- English (required)
- Kannada (required)
Work Location: In person
**Speak with the employer**
+91 8139892828
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