Customer Care Executive

1 week ago

Bahadurpalli Hyderabad Telangana, India JVW Technologies Full time

Job Title: Customer Care Executive - Technical Helpdesk

Location: Noida

**Responsibilities**:

- Handle inbound and outbound calls from international customers in a professional and courteous manner.
- Address customer inquiries, complaints, and concerns promptly and accurately.
- Provide timely and effective solutions to customer issues, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering exceptional customer service.
- Meet and exceed performance targets and quality standards.

**Requirements**:

- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions

**Qualifications**
- Experience - Min. 6 Month to 1 Year into calling exp(mandatory) and 1 to 2 Years (preferred).
- B Tech Fresher’s are eligible
- Qualification required for Experience, Graduation and Under Graduation
- Exceptional written and verbal communication skills with VNA Threshold 5
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have - ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience

Pls contact Sonam
- 7480900914, Tanya-91493 13427, Mohsina
- 8218846274

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- US shift

Supplemental Pay:

- Joining bonus

Ability to commute/relocate:

- Bahadurpalli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 8218846274

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