Customer Care Executive

1 day ago

Moosarambagh Hyderabad Telangana, India BIOCARE MEDICAL SYSTEMS Full time

Job Title:* Customer Care Executiv

*Department:* Customer Support / Service

*Reporting To:* Customer Service Manager

*Location:* Biocare Medical System, Saleem Nagar Colony, Moosarambagh,Hyderabad-36

*Employment Type:* Full-time

*Job Summary:*

The Customer Care Executive is responsible for providing prompt, professional, and empathetic support to customers, addressing their inquiries, complaints, and service requests. The role ensures high customer satisfaction, fosters trust, and maintains the brand reputation of the organization through efficient communication and coordination.

*Key Roles & Responsibilities:*

1. Customer Interaction & Support

Provide accurate information about products, services, and support procedures.

2. Complaint Management

Log, escalate, and track customer complaints to closure.

Coordinate with service and technical teams to ensure timely resolution.

3. Follow-up & Feedback*

Conduct follow-ups to ensure customer issues are resolved and satisfaction is achieved.

Record and report customer feedback for quality improvement.

4. Service Request Coordination*

Schedule service visits or AMCs by coordinating with field service teams.

Maintain service logs and update CRM or complaint registers daily.

5.Documentation & Reporting*

Maintain detailed records of customer interactions, complaints, and resolutions.

Generate and submit daily/weekly/monthly reports to the reporting manager.

6.CRM and MIS Entry*

Update CRM or customer tracking systems with accurate data.

Prepare MIS reports on unresolved issues, repeat complaints, and service delays.

7.Cross-Functional Communication*

Coordinate with inventory, accounts, and logistics teams to support customer needs.

Inform customers about pending deliveries, delays, or clarifications if any.

*Skills & Competencies Required:*
- Excellent verbal and written communication (English, Hindi, and regional language)
- Strong listening and problem-solving abilities
- Patience, empathy, and customer-first attitude
- Ability to multitask and manage time effectively

Qualifications & Experience:*
- Minimum: Graduate in any discipline
- Experience: 1-3 years in customer service or call handling roles (preferably in medical equipment, FMCG, or service-based industries)

Pay: ₹16,500.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)
- Telugu (preferred)

Work Location: In person

**Speak with the employer**
+91 9154922799

  • Customer Care Executive

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India Pushpa Interiors Full time

    We are looking to employ a **Female customer care executive** to handle all customer inquiries, concerns in a professional manner. The customer care executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. Ultimately, an outstanding customer care...

  • Customer Care Executive

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India Pushpa Interiors Full time

    We are looking for a **Female Customer Care Executive** to join our team: Experience: 0 to 2 Years **Roles and Responsibilities**: - Require to execute the responsibilities of Front Office Executive effectively and efficiently - Greeting Clients and set a positive Front Office atmosphere. - Answering phone calls to explain our services to the customers -...

  • Customer Care Executive

    7 days ago

    Hyderabad, Telangana, India Delhi Placement Services Full time

    We are pleased to announce a job opportunity for the position of Customer Care Executive at our location near Moti Nagar Metro Station, Shivaji Marg. Below are the details: Position: Customer Care Executive Process Name: INBOUND *PNB MET LIFE INSURANCE INBOUND CUSTOMER SERVICE* *Salary: Up to 18,000 INR* Shift: Day shift, 10:00 AM to 7:00 PM Skills...

  • Customer Care Executive

    6 days ago

    Himayatnagar, Hyderabad, Telangana, India Drivers4me Full time

    **Job Description: Customer Care Executive** 1. **Company**: Drivers4Me. 2. **Location**: Kolkata. 3. **Reporting Structure**: Reports to the Customer Support Manager. 4. **Position**: Customer Care Executive. 5. **Job Overview**: The Customer Care Executive will be responsible for handling inbound and outbound calls, assisting customers with booking...

  • Customer Care Executive

    3 days ago

    Punjagutta, Hyderabad, Telangana, India dantomresources Full time

    We are looking for Customer Care Executive for our organization Roles and Responsibilities: - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - dealing with customer...

  • Customer Care Executive

    3 days ago

    Hyderabad, Telangana, India hyre global service pvt.ltd. Full time

    Position: Customer Care Executive Exp : 2-4 Years Location: Hyderabad [WFO] Shift Timing: Night Shift-5days WFO(NO Cab facility) **Interview Mode: F2F** **Skills**: - Experience in Voice and Non Voice Process - Handling Customer queries - Excellent verbal and written communication - Being Punctual/Well-developed problem-solving skills * **Note:...

  • Customer Care Executive

    2 weeks ago

    KPHB Colony, Hyderabad, Telangana, India Avee Kids Full time

    **About Us**: Avee Kids is a premium kids’ skincare and haircare brand trusted by parents across India. Our mission is to deliver safe, natural, and dermatologically tested products for children aged 5 to 12. We are expanding our team and looking for a dedicated **female executive** who can manage both customer support and operational responsibilities with...

  • Customer Care Executive

    1 week ago

    Gachibowli, Hyderabad, Telangana, India HRCo Full time

    We're Hiring Job Title: Customer Care Executive Qualifications: Any Graduate Experience: Fresher Location: Gachibowli, Hyderabad Pay: ₹17,000 - ₹18,000/month **Job Types**: Full-time, Fresher Pay: ₹17,000.00 - ₹18,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Day shift - Morning...

  • Customer Care Executive

    3 days ago

    Madhapur, Hyderabad, Telangana, India Happi mobiles Full time

    A customer care executive's job is to interact with customers and provide support, including answering questions, resolving issues, and communicating service expectations. They may also lead a team of customer service professionals. Here are some of the responsibilities of a customer care executive: - **Provide information**: Provide accurate and timely...

  • Customer Care Executive

    2 weeks ago

    HITEC City, Hyderabad, Telangana, India Stanplus Technologies Pvt Ltd Full time

    Company: RED.HEALTH Location: Hyderabad About RED.HEALTH: RED.HEALTH is a leading provider of private ambulance services, catering to hospitals and corporate companies. We are dedicated to ensuring prompt, efficient, and compassionate emergency medical care to our clients. Position Overview: We are seeking a highly motivated and customer-oriented...