Guest Relations Executive

24 hours ago

Varanasi Uttar Pradesh, India goSTOPS Hospitality Full time

Job Title/Designation: Guest Relation Executive/Sr.GRE

Experience: 1 to 5 years

Company Profile:
goSTOPS is India’s fastest-growing backpacker hostel brand co-founded by Pallavi Agarwal and Pankaj

Parwanda in 2014. The company today has a geographical footprint in some of the major tourist spots

in the country such as Agra, Alleppey, Amritsar, Bir, Dalhousie, New Delhi, Fort Kochi, Goa, Jaipur, Lehi,

Manali, McLeod Ganj, Mumbai, Munnar, Mussoorie, Naggar, Palampur, Rishikesh, Udaipur, and

Varanasi. goSTOPS has hosted more than 500,000 travellers across its 32 locations pan India and

expanding our footprints and targeting to be present in 50 locations by March,2022 and in 150

locations by March,2023. The audience is typically between 18 to 30 years old and comprises a cross
- section of solo travelers, group travelers, backpackers, digital nomads, and individuals seeking

interesting stay or work from hostel options. It is a full-stack operator brand that leases and transforms

budget hotels and operates them as backpacker hostels. goSTOPS aim is to focus on the cultural

revolution catering to the Gen-Z and create an accommodation brand they can call their own.

Job Description:
Roles and Responsibilities
- Greet and welcome guests.
- Perform check-ins and check-outs.
- Answer the phone, take messages, and redirect calls to appropriate departments when necessary.
- Organize and maintain files and records; update when necessary.
- Create and maintain updated documents and spreadsheets.
- Organize bookkeeping and issue invoices/checks.
- Perform inventory check as and when needed.
- Assist in service of food and beverage.
- Responsible for the property in the absence of property manager.
- Ordering of monthly supplies.

Qualifications/Knowledge/Experience
- Minimum 1 year of experience in front office operations.
- Experience handling cash, preparing vouchers
- General administrative tasks.
- Preferably having a Hospitality management degree.
- Should be comfortable to travel all over India.

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