Guest Relations Executive
1 day ago
**Job Summary**:
We are looking for a Guest Relations Executive responsible for capturing guest feedback and sharing valuable insights with the management team to enhance service quality and guest satisfaction.
**Key Responsibilities**:
- Conduct feedback calls to understand guests’ experiences, identify their needs, and offer appropriate solutions or alternatives.
- Handle and resolve customer complaints with empathy and professionalism.
- Identify and escalate critical issues to the concerned supervisors.
- Accurately document all call details as per standard operating procedures.
**Qualifications & Skills**:
- Excellent listening, verbal, and written communication skills (fluency in English is essential).
- Strong interpersonal skills and ability to remain composed in challenging situations.
**
**Education**: Bachelor’s degree (preferred)
**Job Types**: Full-time, Permanent
Pay: ₹17,200.00 - ₹18,200.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
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