Customer Service Representative

2 weeks ago

Ahmedabad Gujarat, India GroundOps Pvt. Ltd. Full time

**Job Summary**:
Seeking for individuals who are looking forward to make their career in managing the client directly and relationship management by showcasing their quick learning and multi-tasking abilities. This is a pilot process and offers tremendous opportunities to grow and roadmap to build the career.

**Responsibilities**
- Responsible for Taking inbound calls from customers in US and UK (International Voice/Semi-voice Process)
- Learn and practice on existing and new products offered
- Client Relationship Management via direct interactions with the clients
- Thoroughly Learn functions of software and products offered to customers
- Co-ordinate with other departments to resolve customer queries and fulfil needs
- Complete all assigned customer tickets timely and ensure customer satisfaction
- Documentation of cases on the Portal and other efficiently use tools like - Word, Power Point and Excel

**Qualifications**
- At least 0-5 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Ready to work in Rotational Shifts
- Graduate in any field

**Additional Perks & Benefits**:

- Travel Allowance
- Night Shift Allowance
- Yearly Bonus
- Provident Fund (PF)

This job can also be searched as International BPO, Customer Support, Call Center, US/UK Shift ,Night Shift, CRM Software, Fluent English Communication

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Are you comfortable working into Rotational Shifts that includes, US Shift, UK Shift, Overnight shift?

**Experience**:

- International Voice Process: 2 years (required)

Work Location: In person

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