Customer Service Representative

1 day ago

Andheri West Mumbai Maharashtra, India Greenie Energy Technologies Pvt. Ltd. Full time

Please find below job description & company profile.

**Company Name**: Greenie Energy Technologies Pvt. Ltd.

**Company Details**:
Greenie Energy’s core offering is IoT-based hardware which allows the user to charge their electric vehicles anywhere in India, the system is online and cashless, it allows any user to charge their vehicle at any location which has our charging point installed.

**Work location**: Andheri West
- Document all inquiries, requests, resolutions, and follow-up tasks
- Provide accurate information about products and services.
- Resolve customer complaints promptly and professionally.
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Follow up with customers to ensure issue resolution.
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
- Stay updated on product knowledge and company policies.

Total Experience:
Current CTC:
Expected CTC:
Notice Period:
Residence location:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

**Experience**:

- Customer service : 1 year (required)

**Language**:

- English (preferred)
- Hindi (required)
- Marathi (required)

Work Location: In person

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