Customer Support Executive

1 week ago

JP Nagar Bengaluru Karnataka, India Exzellenz Career Shapers Pvt. Ltd Full time

**Immediate Hiring for Customer Support Executive**

Location: JP Nagar, Bangalore

Experience: 0.6 - 2 years

CTC: Upto 25,000

**Company Description**:

- A young & strong team of 200+ members which includes Doctors, Counseling Experts, Psychologists, Data Analysts & Management Professionals
- We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far.
- Impacted lives of 500,000+ medical aspirants
- Mentored & advised by top doctors & educationists of India.
- One of the top companies in career counseling category in India

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Any Graduate degree.
- Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively

**Other Benefits Details**:

- 30 Annual leaves + 20 Govt Holidays
- Long vacation during new year
- Laptop and Phone Provided
- PF, Health Insurance, Team Lunches
- Great job satisfaction
- Immense learning & personal development

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you currently in Bangalore?
- What is your current CTC and Expected CTC?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- Kannada (required)

Work Location: In person

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