Commercial / Collection / Accounts Executive

We are seeking a highly organized and proactive individual to join our team in a Commercial Role, with the primary goal of ensuring timely payment collection. The role also involves overseeing the entire postPO process, assignment effort approvals, regular AMC management, and addon service facilitation. This position requires a resultsdriven approach, maintaining strong communication with internal teams to ensure smooth operations and customer satisfaction.

Key Responsibilities:
1. Primary Goal: Timely Payment Collection

Develop and implement strategies to ensure timely collection of payments from customers.

Maintain proactive communication with clients to remind and facilitate payments.

Collaborate with internal teams to address any issues that may delay payments.

2. PostPO and Assignment Management:
Review and process received POs.

Oversee and approve assignment efforts to ensure alignment with project scope and timelines.

3. AMC and Addon Services Coordination:
Manage regular AMC activities and facilitate timely renewals.

Coordinate with relevant teams for addon services to enhance value delivery.

4. Timely and GoalOriented Coordination:
Maintain professional interaction with the Implementation, CRM, and Sales teams.

Schedule and lead team meetings with defined agendas and record minutes of meetings (MOMs).

Ensure planned and timely deliveries and customerfacing meetings.

5. Customer Relations:
Build and maintain strong relationships with customers, fostering positive experiences.

Leverage existing customer relationships for referrals and opportunities for addon sales.

Develop strategies for winning back lost customers.

6. Data Management and Documentation:
Utilize inhouse Pinga software for maintaining:
Invoices and invoice registers.

Assignment approvals and associated documentation.

Maintain hard copies of invoices and acknowledgment receipts.

Regularly update and monitor process flow charts and dashboard reviews.

7. Operational Processes and Oversight:
Develop and maintain process documentation for operational efficiency.

Lead routine sheets and dashboard monitoring for continuous review and improvements.

Conduct team meetings to discuss ongoing and upcoming tasks, ensuring alignment with goals.

**Requirements**:
Strong organizational and time management skills.

Excellent communication and interpersonal abilities for team coordination and customer interaction.

Knowledge and experience in commercial operations, invoicing, and AMC management.

Proficiency in using CRM and data management software.

Experience in coordinating with multifunctional teams and driving timely actions.

Ability to manage customer relationships with a focus on satisfaction, growth, and retention.

**Desired Qualities**:
Proactive problemsolving mindset.

Detail oriented with a strong focus on documentation and process adherence.

Ability to multitask and prioritize effectively in a dynamic environment.

Comfortable leading meetings and ensuring followthrough on action items.

**Responsibilities to Regularize**:
Regularize and establish commercial processes.

Take charge of commercial role responsibilities with comprehensive control over tasks.

This position is essential for ensuring timely payment collection, maintaining smooth commercial operations, and fostering customer satisfaction and company growth through structured processes and strategic action plans.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Application Question(s):
**Experience**:

- Commercial Role: 4 years (preferred)

Work Location: In person