Customer Support Associate

2 weeks ago

Ahmedabad, India NVD Technology Services Pvt Ltd Full time

**We are Hiring for NVD Technology**

Position: Customer Support executive

Location: Satellite, Ahmadabad

**Salary**: 20,000 (PM)

Experience: Up to 5 years

**Fresher can also apply**

**Job Role**:
This is a Customer Support executive role which will work with our sales department and services to our US customers. The executives will be working the night shift.

**Responsibilities**
- Fluency in English communication skill
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively

**Benefits**
- 5 day / week work schedule
- Paid days off

Contact person:
Jalpa shiyani

9104935054/9081238100

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 9104935054

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