Business Operations Expert

4 days ago

Mumbai, India Orange Business Services Full time

**About the role**:
**Roles & Responsibilities**
- Drive quality, governance, compliance processes and provide insightful information on IS Business performance. Ensure that the applicable teams follow the standards, practices, procedures and methods of the process. The conclusive goal is to reduce the lead time to deliver, accelerate revenue recognition and enhance customer satisfaction.

**About you**:
Knowledge & Abilities
- Working experience and knowledge of quality management. Excellent problem-solving skills and knowledge of certain tools such as Excel & Powerpoint
- Think logically and analytically in order to diagnose and solve business problems
- Ability to work independently and with all levels of management from individuals, multi-BU management and the Sales organisation
- Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.
- Proactive attitude to use his/her initiative to respond quickly, to work effectively in any situations under minimum supervision.
- Self-motivated and capable to work within hybrid model environment is essential.
- Very positive outlook and passionate

**Additional information**:
Business Benefits
- Effective handling of defective orders - Fully understand the issue being raised and engage the relevant, accountable team / owner for the fix
- Root Cause Analysis - This will involve looking for trends / recurring issues and understanding what can be done to prevent them
- Reporting & Analysis - Using a combination of automatic & manual reports to record activities
- Proactive Management - Proactively manage orders, anticipating the challenges and overcome them. This will help to reduce lead time to deliver to the Customer
- Conceptual Thinking - Ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations
- Teamwork & Co-operation - Working co-operatively with others, being part of a team, working together
- Communication - Excellent communication skills to work with multiple teams and interfaces at global and regional levels
- Multi-tasking - Ability to multi-task across various disciplines to simultaneously manage events / requests / expectations, and seamlessly switch between as required
- Operational Excellence - Ability to constantly monitor process performance and improvement
- Time Management - Capacity to use one's time effectively or productively

**Department**:
Orange Gbl Sol for Business

**Contract**:
Regular

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