Customer Support Associate

2 weeks ago

HSR Layout Bengaluru Karnataka, India Bhanzu (Exploring Infinites) Full time

**About Us**:
Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

**Roles and Responsibilities**:
1. Act as a single point of contact and be the face of Bhanzu support for the customers.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers’ needs and requirements and propose suitable solutions quickly and
efficiently by coordination with cross-functional teams.
5. Follow-up with customers to ensure their issues are resolved.
6. Build and maintain long-lasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.

**Requirements**:
1. Degree in management, marketing, communication, or a similar field.
2. Experience as a relationship manager, in customer service, or a similar role.
3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.
4. Excellent written, verbal skills and interpersonal skills.
5. Good conflict resolution and problem-solving skills.
6. Ability to multi-task and display patience when handling tough cases.

Note:
1) Immediate joiners required
2) It's Individual contribution role

Schedule:

- Rotational

Application Question(s):

- Are you comfortable working 6 days inc sat and sun?
- what is your current ctc?
- We must fill this position urgently. Can you start immediately?
- Do you have a laptop ?
- What is your level of proficiency in English?

**Education**:

- Bachelor's (preferred)

**Location**:

- HSR Layout, Bengaluru, Karnataka (required)

Work Location: HSR Layout, Bangalore

Pay: Up to ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Application Question(s):

- Will you be able to join immediately
- Do you have a laptop for official purpose?
- What is your level of proficiency in English?
- What is your current CTC ?
- How many years of Experience do you Carry in resolving customer queries?
- Are you comfortable working 6 days in a week (inc. Sat & Sun, weekoff is between MON-FRI ) ?
- Are you comfortable working in office (HSR Layout, Bangalore) ?
- Are you comfortable working in night shift?

Work Location: In person

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