Customer Support Executive

7 days ago

Dehra Dun, India Pearl Organisation Full time

Establish, develop and maintain positive business and customer
relationships
- Expedite the resolution of customer problems and complaints to maximize
satisfaction
- Ensuring regular contact with existing clients to maintain our company's
presence.
- Repairing disengaged or fractured relationships.
- Conducting in-depth needs assessments to better understand each client's
requirements.
- Identifying a range of our offerings that could meet the goals and values of
each client.
- Proposing and deliberating potential solutions in consultation with clients.
- Prompting clients to upgrade their existing packages and to purchase
additional offerings.
- Settling clients' concerns in a swift and professional manner.
- Achieving Goals through regular follow-ups
**Job Requirements**:

- Degree in Marketing, Communication, or a similar discipline.
- Familiarity with CRM procedures.
- Knowledge of effective sales.
- Outstanding verbal and written communication.
- Ability to forge profound working relationships.
- Strong interpersonal and collaborative skills.

**Salary**: ₹13,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Dehradun, Dehradun - 248002, Uttarakhand: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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