
Customer Service Executive
4 days ago
**Position Title: Customer Services executive**
**Department: Global Circulations**
**Location: Dehradun**
Scope of Work/Objective
The role sits within SAGE’s Global Circulation department and looks after external and internal customers and their online access and platform related issues
Obtain and evaluate all relevant information or/and escalate to ensure a swift resolution
Job functions and responsibility:
- Revert back to customers via our ticketing system with resolution and explanation for each query.
- Prepare daily productivity report of the work done.
- Work cordially and closely with team in Dehradun & UK.
- Implementation SAGE Lean principle
- Support work in the other vertical too (cross functioning) during lean time
Skills, Qualifications & Experience:
- High level of computer literacy including working knowledge of Microsoft packages
- Educated to A’ level standard with business experience, proven work experience and transferable skills relevant to the role.
- Excellent customer service and administration skills
- Effective written and verbal communication skills
- High level of attention to detail
- Excellent organisation and time management
- Ability to work under pressure and to deadlines
- Ability to work as part of a team
- Able to work using own initiative
- Previous customer service experience is desirable but not essential company.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹275,000.00 - ₹300,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7500072227
- Health insurance
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