Customer Service Executive

1 week ago

Dehra Dun, India Sage Publications Full time

**Position Title: Customer Services executive**

**Department: Global Circulations**

**Location: Dehradun**

Scope of Work/Objective

The role sits within SAGE’s Global Circulation department and looks after external and internal customers and their online access and platform related issues

Obtain and evaluate all relevant information or/and escalate to ensure a swift resolution

Job functions and responsibility:

- Revert back to customers via our ticketing system with resolution and explanation for each query.
- Prepare daily productivity report of the work done.
- Work cordially and closely with team in Dehradun & UK.
- Implementation SAGE Lean principle
- Support work in the other vertical too (cross functioning) during lean time

Skills, Qualifications & Experience:

- High level of computer literacy including working knowledge of Microsoft packages
- Educated to A’ level standard with business experience, proven work experience and transferable skills relevant to the role.
- Excellent customer service and administration skills
- Effective written and verbal communication skills
- High level of attention to detail
- Excellent organisation and time management
- Ability to work under pressure and to deadlines
- Ability to work as part of a team
- Able to work using own initiative
- Previous customer service experience is desirable but not essential company.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹275,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7500072227
- Health insurance

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