Customer Service Representative

1 week ago

Dehra Dun, India Sage Publications Full time

The Customer Service Representative is responsible for providing excellent customer service including quickly and efficiently processing subscription and Book/Journal orders and claims and providing timely and accurate information to customer inquiries. The CSR is expected to process electronic orders and to be fully proficient in the mail batching processes.

**KEY TASKS/FUNCTIONS AND RESPONSIBILITIES**
- Process orders and capture data in the database
- Actions the proper procedures to resolve customer issues.
- Any other operational customer service tasks assigned
- Ticket management/query handling via Fresh Desk with customer satisfaction
- Handling phone calls
- Managing the volumes as per the SLA
- Prepare daily productivity report of the work done
- Maintaining reports and Keeping manuals updated
- Implementation Company Lean principle
- Support work in the other vertical too (cross functioning) during lean time

**Skills**
- High level of computer literacy including good Excel skills and a working knowledge of Microsoft packages
- Experience of working with databases
- Previous customer service experience is desirable but not essential
- Good numeracy skills

**Interpersonal Skills**
- Excellent customer service and administration skills
- Effective written and verbal communication skills
- High level of attention to detail
- Excellent organization and time management
- Ability to work under pressure and to deadlines
- Ability to work as part of a team
- Able to work using own initiative

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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