Customer Service Representative

**KARMA STAFF - DEHRADUN**

**JOB DESCRIPTION**

**Job Title**:Customer Service Representative

**Job Location**: Dehradun

**Job Type**: Full-Time, 6 days working

**Salary**: Rs 20-25K/month with an opportunity to earn a bonus

Karma Staff is a unique company with a family-like atmosphere at the workplace. It is an initiative to educate and train people, and then provide jobs that are both personally fulfilling and professionally rewarding with a goal to uplift the community. We are currently seeking for
Customer Service Representatives to join our team.

Clients is a bonus.We take pride in exceeding expectations with our level of service, and it starts from a wonderful experience over the phone.

**Responsibilities**:

- Answering calls, providing customer service with compassion and empathy
- Scheduling inspections and appointments over the phone
- Resolving customer complaints and issues in a timely manner
- Making collections and other outbound calls to customers, clients and third parties
- Maintaining accurate records of customer interactions and transactions
- Following any given scripts, if any, when handling different topics
- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives
- Maintaining compliance and completing work in a timely manner
- Representing the Company with honesty, integrity, and professionalism
- IT support, facilitating weekly computer backups, software upgrades and organization
- Mentoring new colleagueswhen needed to efficiently perform all assigned tasks
- Building sustainable relationships and engaging customers by taking the extra mile
- Meeting personal/team qualitative and quantitative targets when given a target
- Manage and improve customer satisfaction, including the resolution of complaints
- Support the office administrative activities
- Supporting marketing efforts and continuing to grow personally and professionally in the business

**Qualifications**:

- Comfortable with **VOIP** services and **24/7** work timings
- **Excellent English communication skills** with the ability to work effectively with customers, vendors, employees, and management
- Willingness to learn and passion for helping others
- **Customer service experience**: Prior customer service experience especially in dealing with American customers is essential
- **Communication skills**: Strong active-listening skills, verbal-communication skills and excellent spoken English are essential, with the ability to work effectively with customers, vendors, employees, and management.
- **Problem-solving**: Proficiency in problem-solving is important for addressing customer inquiries and resolving issues.
- **Multitasking**: Ability to multitask, manage time effectively and navigate in a windows environment is crucial.
- **Computer skills**: Proficient in utilizing Microsoft Office Word and Excel. Good computer skills are necessary for handling customer interactions, maintaining accurate records and supporting the administrative team.
- **Compassion andEmpathy**: An empathetic attitude helps in understanding customers’ concerns and providing appropriate support.
- **Patience**: A calm and patient demeanour is important when dealing with customers.
- **Organizational skills**: Strong organizational skills with attention to detail are required to handle multiple customer inquiries and maintain records.
- **Stress management**: Ability to handle stress is crucial in a fast-paced environment.
- **People skills**: Good people skills are essential for building rapport with customers and ensuring customer satisfaction.

**Compensation**:

- Starting monthly salary of 20k to 25k
- Opportunity to earn a monthly bonus
- Training provided with a stipend

If you meet these qualifications and are interested in this position, please send your CV today.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Ability to Commute:

- Dehra Dun, Uttarakhand (required)

Ability to Relocate:

- Dehra Dun, Uttarakhand: Relocate before starting work (required)