Call Center Executive

1 week ago

Bengaluru, India Milann (BACC Healthcare Pvt Ltd) Full time

**JOB DESCRIPTION**:
**Role and Responsibility**:

- Attending Practo calls and divert the traffic to the respective centres
- Transferring the calls to concerned department if necessary for any further enquirers
- Ensuring compliance to appointment management system for scheduling and rescheduling appointments
- Follow up with the patients received on Practo for conversion
- In case of a patient coming for In-patient services/procedures (Day Care/MOT/Admission confirms the availability of bed and then admits the patient after completing the necessary paper work/formalities.
- Be informed about the availability of a consultant or the working of a particular department.
- Keeping a record of the number of patients referred by each field force & the referral doctor.
- Keeping a record of the number of patients referred by our internal doctors
- Keeping a record of the number of patients referred by our external doctors
- Intimating the field force of the patients referred by their customers or doctors from their areas irrespective of whether they are meeting or not.
- Attending the toll free calls & forwarding details of the calls received every day and the action taken in this regard including the follow up.

**Required Skills**:

- Job competence.
- Quality and Safety consciousness.
- Commitment & initiative.
- Initiative, punctuality & learning,
- Adherence to work ethics, dependability.
- Interpersonal relations.
- Team work,
- Communication,
- Positive & empathetic attitude
- Computer Skills & Knowledge

Job Location: Kumara Park ,Bangalore

Contact: 9513588624

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift

**Speak with the employer**
+91 +919513588624
- Health insurance

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