Support Ticket Executive

2 weeks ago

HSR Layout Bengaluru Karnataka, India Hustlehub Tech Park Full time

**Job Title: Support Ticket Executive (Co-working Office Space)**

**Location**: HSR Layout Bangalore

**Job Type**: Full-Time

**About Us**: HustleHub is a dynamic and innovative co-working space provider, dedicated to fostering creativity and collaboration among our diverse community of professionals. We offer modern, flexible workspaces designed to inspire productivity and facilitate networking.

As a Support Ticket Executive, you will be responsible for managing and resolving customer support requests related to our co-working spaces. You will serve as a primary point of contact for clients experiencing issues or seeking assistance, ensuring timely and effective solutions are provided to enhance their experience.

**Key Responsibilities**:

- Respond to customer inquiries and support tickets regarding issues such as facilities, IT, billing, membership services, and general requests related to co-working space usage.
- Manage and track support tickets through the ticketing system, ensuring prompt responses and timely resolution of issues.
- Categorize, prioritize, and escalate tickets as needed to ensure proper handling by relevant teams (e.g., IT, facilities, administration).
- Collaborate with internal teams to troubleshoot and resolve technical, facility, or service-related issues reported by members.
- Ensure all support tickets are accurately documented, and communication with clients remains professional, clear, and concise.
- Follow up with clients to ensure that issues are resolved to their satisfaction.
- Maintain an up-to-date knowledge of co-working space offerings, services, and policies to effectively address customer concerns.
- Assist with onboarding new clients, providing them with the information needed to maximize their experience within our spaces.
- Monitor and maintain support ticket SLAs (Service Level Agreements), ensuring issues are resolved within the agreed timeframes.
- Identify recurring issues or trends and communicate them to management for possible process or service improvements.

**Preferred Qualifications**:

- Fresher or Experience working in a co-working or shared office space environment is an advantage.
- Basic technical knowledge of office equipment, IT systems, and internet connectivity troubleshooting.

**What We Offer**:

- A dynamic work environment within a fast-growing company in the co-working industry.
- Opportunities for personal and professional growth.
- Competitive salary and benefits package.
- Flexible working arrangements and a collaborative team culture.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹33,163.53 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Application Question(s):

- What is your expected CTC?

Work Location: In person

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