Customer Support Executive

4 hours ago

HSR Layout Bengaluru Karnataka, India Tangsys Technologies Pvt Ltd Full time

We are looking for a **Customer Support Executive** to join our team. In this role, you will handle inbound and outbound communication with our clients to resolve queries, guide product usage, and ensure smooth onboarding and support. You’ll play a key role in building trust and satisfaction with our education partners.

**Key Responsibilities**
- Provide clear information about our products—Interactive Panels, ERP platform, and educational content.
- Assist customers with onboarding, installation support, and training coordination.
- Troubleshoot product-related issues and escalate to the technical team when necessary.
- Maintain accurate logs of interactions using CRM tools.
- Ensure follow-up and timely resolution of support tickets.
- Collect feedback from users and share insights with internal teams to improve our services.

**Required Skills & Qualifications**
- Excellent communication skills in **English, Kannada, and Hindi** (mandatory).
- Proficiency in one additional regional language—**Tamil or Telugu**—is required.
- Strong interpersonal and problem-solving skills.
- Freshers are welcome; prior customer support experience is a plus.
- Tech-savvy with basic understanding of software, apps, or digital platforms.
- Graduate in any discipline (preferably in education, communication, or tech-related fields).

Pay: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English, Kannada, Hindi (required)

Work Location: In person

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