CRM Executive

4 days ago

Gandhinagar, India Swagat Group Full time

**About Us**

**Swagat Group** is a **construction & real estate company** committed to build aspirations and delivering value. In the last 50+ years, we have developed over 1 Cr. sq. ft. of prime high-rise housing, bungalows, Villa, Condominiums & Commercial Buildings etc. across Gujarat. Over 40,000 happy smiles across 75+ landmark properties stand testimony to our commitment. We received awards from well reputed and recognize institutes and bodies like CREDAI, GIHED, CNBC, ABP News, International Quality, Realty Plus, Brand Achievers, Star Realty+, Times Groups, CSI, IEDRA, Indian Achievers Forums and many more.

**Establishes**: 1970

We are looking for excellent professionals for the below mentioned job profiles,

Please find below the job role for respective openings:
**Post**: CRM Executive - FEMALE ONLY (Swagat Holiday Mall)

**Location**:Sargasan, S. G. Highway, Gandhinagar

We are looking for an experienced customer relation management executive to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

**Your role**
- Establish and maintain positive relationships with customer.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (Mall Management, Security Staff, Facility Management) to optimise the existing customer experience journey.

**Your tasks**
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

**Your profile**
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.

**Preferred skills and qualifications**
- Prior experience managing a team of customer service representatives.
- Proficiency in CRM software, such as Salesforce or Hubspot.
- Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.
- Soft skills such as patience, adaptability, and empathy.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM Executive: 2 years (preferred)

Work Location: In person

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