Customer Relationship Executive

3 weeks ago

Gandhinagar, Gujarat, India ALN Global Private Limited Full time
Company DescriptionALN Global Private limited, we are into the aluminium windows and door industry for the last 50 years of specialised expertise.
Our commitment to innovation drives us to engineer cutting-edge solutions that seamlessly blend durability, energy efficiency, and modern design for both residential and commercial applications.
We cater to a wide range of clients—including individuals, builders, architects, and industrial customers—delivering precision and dedication in every product and service we provide.Role DescriptionCustomer Relationship Executive (CRE) is responsible for building and maintaining a strong relationship with clients to drive customer satisfaction, loyalty, and business growth.
They act as the bridge between the company and its clients.
Maintain in-depth knowledge about the brands, materials, finishes and pricing.
Document/Process the data of leads received from multiple sources on an excel sheet/ CRM Software.
Make an initial call with the leads and provide a brief description about the company and the products.
Ability to build rapport with the customer.
Identify customer needs & requirements and able to provide solutions based on understanding their budget.
Prepare a rough estimation for customers based on their requirement Qualifications & Skills Required:-Any Bachelors Degree1-3 Years in Customer service sector.Familiar in CRM Software is an advantage.
Active listeningObjection HandlingTime ManagementProduct KnowledgeCommunication SkillsExcellent knowledge in MS Office (Excel, Word & Power Point).What We Offer:Competitive salary and performance-based incentives.Opportunities for career growth and development.A dynamic and supportive work environment.The chance to work with a respected leader in the aluminium doors and windows manufacturing industry.

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