
Senior Enterprise Relationship Manager
12 hours ago
We seek a seasoned Relationship Manager to oversee and nurture relationships with our key enterprise clients. In this senior role, you will serve as a trusted advisor, ensuring strong client engagement, successful adoption of our solutions, and long-term business value.
Key Responsibilities:- Client Engagement: Manage and maintain relationships with a portfolio of enterprise clients.
- Tailored Solutions: Understand client strategies, challenges, and technical environments to deliver bespoke solutions.
- Onboarding and Executive Reviews: Lead onboarding, executive reviews, and strategic planning sessions.
- Internal Representation: Represent the client internally by working closely with Product, Engineering, Sales, and Customer Success.
- Executive-Level Discussions: Conduct executive-level discussions and align solutions with client objectives.
- Data-Driven Recommendations: Utilize data, KPIs, and market insights to provide recommendations and measurable value.
- Growth Opportunities: Identify opportunities for growth through upselling, cross-selling, and expansion.
- Feedback Loop: Translate client feedback into actionable improvements in products and services.
- Account Management Experience: 10+ years in account management, client success, or consulting within a technology environment.
- Enterprise Relationships: Experience managing complex, multi-stakeholder enterprise relationships.
- IT Knowledge: Knowledge of enterprise IT and cloud infrastructure.
- Communication Skills: Strong communication, negotiation, and executive-level presentation skills.
- Influence Senior Decision-Makers: Proven ability to build trust and influence senior decision-makers.
- Crm Systems: Proficiency in CRM systems and experience with data-driven engagement.
- Education: Bachelor's degree in Business/Technology; MBA is an advantage.
What We Offer
An opportunity to work with leading enterprise clients, influence their digital transformation journey, and build long-term partnerships as part of a collaborative team.
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