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Front Office

2 weeks ago

Kolkata West Bengal, India Paradigm Consultancies Full time

WE ARE HIRING

Designation:

- Front Office : GSA

Location:

- Nashik, Maharashtra

Salary:

- 15,000 To 25,000 Per Month + Food And Accommodation

Education:

- Diploma / Degree in Hotel Management or Related

Experience:

- Total Experience : 3 Years with Resort / Hotel Property
- Minimum Experience : 1 - 2 Years Previous experience As a front office GSA OR in a similar role, especially in a resort setting, is preferred.

**Key Responsibilities**:

- **Guest Reception and Check-In/Check-Out**:Welcome guests with genuine warmth and enthusiasm. Conduct smooth and efficient check-ins and check-outs, ensuring accuracy in information and payment processing. Provide information about resort amenities, activities, and local attractions.
- **Reservation Management**:Assist guests with making, modifying, and canceling reservations, including room selection based on guest preferences.

Maintain precise records of room availability and guest preferences.
- **Concierge Services**:Handle guest inquiries, requests, and special arrangements professionally and promptly. Coordinate transportation, arrange restaurant reservations, and fulfill other guest requests as needed.
- **Cash Handling**:Manage cash and credit card transactions while maintaining a balanced cash drawer.
- **Security and Safety**:Maintain a vigilant presence in public areas to ensure the security and safety of resort guests.
- **Administrative Duties**:Maintains accurate guest records and protect the confidentiality of sensitive information.

Complete various front office reports and paperwork.
- **Team Collaboration**:Work collaboratively with resort team members and departments to deliver a seamless guest experience. Assist in training new Front Office staff as necessary.

**Other Qualifications**:

- Exceptional communication and interpersonal skills.
- Proficiency in using reservation and resort management systems.
- Strong problem-solving skills and adaptability in high-pressure situations.
- A commitment to delivering exceptional customer service with a focus on guest satisfaction.
- Ability to work flexible hours, including evenings, weekends, and holidays, in alignment with resort operations.
- Exceptional attention to detail and strong organizational skills.
- Multilingual skills can be an asset, considering international guests in a resort environment.
- Languages:

- English, Hindi and Marathi.

WE ARE HIRING 50+ CANDIDATES

SHE SHOULD BE AN IMMEDIATE JOINER.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

**Speak with the employer**
+91 9096929239