Relationship Officer

6 days ago


Baner Pune Maharashtra, India ONN BIKES Full time

ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming how India moves. Our team is passionate about developing long-term solutions that advance ONN Bike’s mission of providing access to affordable, connected, and sustainable mobility solutions for all.

**Roles and Responsibilties**

1. Act as the main point of contact for operational queries from partners.

2. Collaborate with cross-functional teams to address partner needs and resolve issues promptly.

3. Conduct training sessions for partners on operational processes and systems.

4. Facilitate effective communication channels between partners and internal teams.

5. Monitor partner performance metrics and identify areas for improvement.

6. Work closely with partners to implement corrective actions and enhancements.

7. Investigate and resolve partner-related issues, escalating complex matters to higher levels of management when necessary.

8. Implement proactive measures to prevent recurring issues.

9. Maintain accurate records of partner interactions and transactions.

10. Generate regular reports on partner performance and operational efficiency.

11. Collaborate with internal teams to streamline and improve operational processes.

12. Identify opportunities for automation to enhance efficiency.

**Skills and Qualifications required required**
- Bachelor's degree in Business, Commerce, or a related field.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to adapt to a fast-paced and dynamic work environment

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹9,922.66 - ₹33,654.26 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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