Customer Service Associate

**Customer Service Associate - Inbound/Outbound Calling**

**Description**:
**Knowledge and Skills Required**
**Communication Skills**:

- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate - follow customers issues without distraction to resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response when required
- Work successfully in a team environment as well as independently

**Computer Knowledge/Skills**:

- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet and FinMkt website
- Demonstrates an ability to successfully navigate websites
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment

**Customer Focus**:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

**Problem Solving Skills**:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations

**Qualifications required**
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Minimum experience should be 12-24 months in International Inbound and Outbound calling.

Shifts: Fixed - Night Shift

Location: Hyderabad

**About the company**: FinMkt is revolutionizing digital lending and payments technology with a fully customizable, multi-lender, full credit spectrum, embedded SaaS solution. FinMkt's award-winning, API-driven platform offers both end-to-end and modularized consumer financing, loan origination and payments technology that empowers lenders, merchants, and enterprise partners to control their destiny with a customized solution tailored to their unique brand. FinMkt's proprietary, omnichannel and product agnostic SaaS platform is optimized for home improvement, healthcare, and retail. To learn more about FinMkt please visit FinMkt.io.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- USA calling: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)