Tele Caller Executive
5 days ago
Make outbound calls to patients to schedule, remind, or reschedule appointments.
- Handle inbound inquiries regarding healthcare services, insurance, and treatments.
- Explain medical services and procedures clearly and empathetically.
- Update and maintain patient information accurately in the system.
- Follow up on pending inquiries and maintain a call log.
- Handle patient concerns or complaints politely and escalate when necessary.
- Achieve daily/weekly targets for call volume and appointment bookings.
- Coordinate with healthcare providers, administrative staff, and billing teams as needed.
- Maintain patient confidentiality and comply with data protection regulations.
**Requirements**:
- **Education**: Minimum 12th pass; Bachelor's degree preferred.
- **Experience**: 0-2 years in telecalling, customer service, or healthcare roles.
- **Skills**:
- Excellent communication (verbal and written) and interpersonal skills.
- Fluency in [ English, Hindi, Marathi ].
- Basic knowledge of healthcare terminology (preferred).
- Computer literacy (MS Office, CRM software).
- Ability to handle stress and resolve conflicts professionally
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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